1. Any return or exchange of the helicopters and helicopter parts must be pre-proved by ToyRC.com and receive a RMA number.

2. How to receive a RMA number? Email info@toyrc.com, please give the detailed reason and information about your request for any exchange and return of the helicopters or helicopter parts. Any email attached with the picture(s) of the defective/damaged products will be handled first. We will send RMA No. to your email address once we confirm the return or exchange.

3. Return or Exchange Policy.

(1). All the return/exchange products will be charged an 18% restocking fee. Shipping fees and/or return shipping costs are Non-Refundable.

(2). If you are receiving an order package box with obvious distortion, please refuse the package and inform ToyRC.com via email or fax in 2 days.

(3). 2 Days Return. Guarantee to accept the return of any helicopter or helicopter part with serious damages, like broken. Make sure to inform us via email or fax in the next 2 days after receiving. No returns over 2 days, but we offer the exchange of the damaged or defective parts after 2 days.

(4). 7 Days Exchange of Parts. Be sure to contact us in the first 7 days of receiving your order when you are aware that there are some defective parts. If over 7 days, we will NOT handle any request for return or exchange.

(5). All the helicopters and the main helicopter parts have the "Hooobby" stickers on. Be aware not to tear away the stickers within 7 days of your receiving. We will NOT accept any product without the complete sticker or with scratched sticker for exchange nor return.

(6). For any exchange of the helicopter part, email us the name and the code of the part.

(7). Any return helicopter must be in a complete package with all the original standard settings (including outer package, inner package, helicopter, transmitter, battery, battery charger, manual, etc). Otherwise we will charge extra 10% handling fee, or deserve the right to refuse the exchange.

(8). We will charge no less than a 28% restocking fee, once the return product is found with obvious damage(s) or scratches by hits or falls. Also we reserve the right of refuse to exchange.

(9). The customer pays for shipping the return and exchange helicopter(s)/ part(s) to ToyRC and ToyRC pays for shipping back to you.

(10). Return inspection and exchange processing normally take up to 7 business days. You may expect the exchange arrived in around 14 days.
ToyRC will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. ToyRC reserves the right to refuse service to anyone.